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Privacy
Privacy
Policy
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Should you have an questions or concerns about our Privacy Policy,
please email us on info@aromatherapygold.com
or phone us on +44 (0) 1509 600433 and speak to
our Customer Services Dept who will be pleased to help you.
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Any information we collect is for sole use by AromatherapyGold
and is never passed or sold to third parties.
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Any information we collect is done so lawfully and in accordance
with the Data Protection Act of 1998
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Information collected is that which is given at the time of ordering,
enquiring via email or entering our competitions. It is for the
sole use of our company and will be used for promotional purposes
only.
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Should you not wish to receive information on our promotions,
you should inform us via email or in writing, and your details
will be removed from our database.
- Cookies
(small amounts of personal data stored on your computer) are used
on our site in order for the shopping basket to work. When your
shopping session is over, the cookie is destroyed. The
information in the cookie is not used for any other purpose.
- Orders placed on our
site are held in a secure area and the data is encrypted so that
no one else can read it.
- On-line credit card
orders are processed securely by ProtX, world leaders in fraud
prevention and secure transaction processing.
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Acknowledgement of
Orders
- All orders will be acknowledged via e-mail, or via post where
the e-mail address is unobtainable.
Confidentiality
- All customer details are kept private & confidential and are
not passed onto any third parties.
Returns Policy
- If you are not satisfied with any purchase from Aromatherapy
Gold, you may return the goods within 14 days of receipt in a
saleable condition for a full refund.
- Return shipping costs will only be refunded where we have sent
the wrong goods in error or goods are faulty or in an unsatisfactory
condition.
Customer Services
- If you wish to contact us, please do so on 01509 600433
Our working hours are from Monday to Friday 9 - 5pm. Calls will
be charged at the normal rate.
Customer Complaints
- Every effort is made to ensure that our products are made to
the highest standard. Please always remember that essential oils
are a natural product and hence may differ in appearance and fragrance
from time to time.
- Should you be at all unhappy with our service for any reason,
do not hesitate to call and we will ensure your complaint is dealt
with in the best possible way.
- We aim to be fair, effective and confidential in dealing with
any comments about our services
- We aim to acknowledge the complaint within 5 working days, to
keep the customer informed of progress, and to resolve the situation
as soon as possible.
- We always appreciate feedback from customers as this helps us
discover which services are working well, and which we need to
improve.
The terms and conditions above do not affect your statutory rights
as a consumer.
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