• Secure on line ordering via a credit or debit card.
• Cheques made payable to Aromatherapy Gold.
(Orders will be despatched after cheque clearance.)

Delivery

• We use ParcelForce International, Recorded Datapost, which normally takes between 3 and 5 working days for delivery (this is fast, reliable and is a 'signed for' door to door service)
• We offer UK Next Day Delivery Service, for an extra charge of £8.00 - (please note this service is only available for items which we hold in stock) Simply choose 'UK Next Day Delivery' from the drop down menu within the Shopping Basket.

Exports

• For Overseas Delivery inside the EU, we have a charge of £10.00
• For Overseas Delivery outside the EU, we have a charge of £12.00
• Orders can be made via our secure online shopping site, or alternatively you can call +44 (0) 1509 600433, or by post (see Customer Service section for details of how to contact us)
• Please note that for export orders we have to charge a percentage of the postage to the cost of your order. Of course, we are happy to quote or pro-forma before dispatch. Please allow for this when ordering.
• For countries where the cost of postage seems to be rather high, we are happy to pursue the most competitive charge for carriage and give a quote for the total cost of your order. For all exports we operate on payment with order system. Please note any bank charges incurred are payable by the client.

Acknowledgement of Orders

• All orders will be acknowledged via e-mail, or via post where the e-mail address is unobtainable.

Confidentiality

• All customer details are kept private & confidential and are not passed onto any third parties.

Returns Policy

• If you are not satisfied with any purchase from Aromatherapy Gold, you may return the goods within 14 days of receipt in a saleable condition for a full refund.
• Return shipping costs will only be refunded where we have sent the wrong goods in error or goods are faulty or in an unsatisfactory condition.

Customer Services

• If you wish to contact us, please do so on 01509 600433 Our working hours are from Monday to Friday 9 - 5pm. Calls will be charged at the normal rate.

Customer Complaints

• Every effort is made to ensure that our products are made to the highest standard. Please always remember that essential oils are a natural product and hence may differ in appearance and fragrance from time to time.
• Should you be at all unhappy with our service for any reason, do not hesitate to call and we will ensure your complaint is dealt with in the best possible way.
• We aim to be fair, effective and confidential in dealing with any comments about our services
• We aim to acknowledge the complaint within 5 working days, to keep the customer informed of progress, and to resolve the situation as soon as possible.
• We always appreciate feedback from customers as this helps us discover which services are working well, and which we need to improve.

Privacy Policy

• Should you have an questions or concerns about our Privacy Policy, please email us on info@aromatherapygold.com or phone us on +44 (0) 1509 600433 and speak to our Customer Services Dept who will be pleased to help you.
• Any information we collect is for sole use by AromatherapyGold and is never passed or sold to third parties.
• Any information we collect is done so lawfully and in accordance with the Data Protection Act of 1998
• Information collected is that which is given at the time of ordering, enquiring via email or entering our competitions. It is for the sole use of our company and will be used for promotional purposes only.
• Should you not wish to receive information on our promotions, you should inform us via email or in writing, and your details will be removed from our database.