- Shipping & Delivery
- Your Account & Orders
- Returns & Replacements
- Ordering & Gifts
- Cancelling Orders
- Privacy & Cookies
- Shipping & Delivery applying to non trade customers only. (Trade customers will need to have a shipping quote. For further trade information please see here.)
Delivery costs are calculated during the checkout process which you will be able to see before placing your order.
We use a range of delivery methods including Royal Mail & Couriers.
We aim to deliver your goods to you as quickly as possible, normally delivery times are between 2-6 working days. Should your order be urgent please contact us before placing your order.
Every effort shall be made to process your order the same day whenever possible.
The order and delivery status of your goods can be viewed in your account information once your order has been placed.
For any urgent queries regarding the status of your order please contact us for assistance. Please allow no longer than seven working days before contacting us in the unlikely event of a non-delivery. We assume safe receipt after this time.
International post and packing charges:
If you wish to place an order and live abroad please contact us before placing your order, and we will provide you with a shipping price which will be the difference between our UK postal charge and whatever the cost is for the product/s you want delivered to your country.
If you are likely to be out at work when the parcel is due you can give an alternative delivery address, as you go through the checkout process.
Should there be any problems with your order we will notify you by e-mail or telephone immediately. Stock is listed "as live" on our website and we keep this as accurate as possible, however errors may (rarely) occur.
In the event that you need the parcel sending as a gift you can type in the address you would like it delivered to when you are placing the order. Our system allows to you select a different shipping address for each item in your bag should you wish.
- Your Account & Orders:
- If you need to update your account details, view your orders and their status simply log in to your account at any time.
Returns & Replacements
- We hope you will be delighted with your goods, but if not and you wish to make a return for either a refund or exchange please make sure any item is unused and in its original condition and returned within 14 days of receipt. We will refund you by the same method that you paid us. Any refund will be for your original payment less the postage charge.
Please contact us stating your order number and name and reason for return before sending the item back. The customer is responsible for the postage costs incurred when returning an item. Goods must be placed back into their original packaging with the orginal packing slip slip and we recommend that you send it recorded delivery (first or second class) from the post office. Aromatherapy Gold cannot be held responsible for any item that does not arrive back.
In the unlikely event that the product you need to return is faulty on arrival, incorrect or damaged in transit, please notify us immediately. We will refund you the cost of the return postage. If we are unable to provide you with a replacement we will refund your original postage as well as the cost of the item.
Ordering on the website is very straightforward. Simply add the item/s you want to your shopping bag, then proceed to the checkout where you will need to register your details. If all or some of the items are gifts these can be sent to alternative addresses when you proceed through the checkout. You can pay online through our secure payment provider www.paymentsense.co.uk., or via Paypal should you prefer. If you prefer not to pay online you can phone us during office hours, or request us to phone you out of hours.
- Aromatherapy Gold's total liability for any claim howsoever arising shall not exceed the prices of the goods supplied by Aromatherapy Gold to the customer. We shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. We cannot be held responsible for any injury caused by improper use or failure to comply with specific instructions stated in our website. Customer statutory rights are not affected by this statement.
- Our VAT number is 109647402.
- Cancellation of an Order
- Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund. If you have recently placed an order with us and wish to cancel it, please email us via our Contact Us form quoting your order reference no, the date the order was placed, your name and postcode.
Privacy & Cookies Policy:
The information we collect and how we use it:
When you register with us we need to know your name, postal address, e-mail address, and telephone number.
We gather this information to allow us to process your registration, process any orders you may make and correspond with you. The relevant information is then used by us, our agents and sub-contractors, to communicate with you on any matter relating to the provision of our service in general.
We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
A cookie is a small customised piece of information that a site stores on a visitor's hard drive to enable a web site to remember information about an individual visitor. The cookies last for the duration of the web browser session, and are lost when you exit the site. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies can only be read by a web server from the same domain that saved the cookie on your computer. Cookies are essential as it will enable you to view password protected pages without having to repeat the log in process each time you change page and enables us to personalise information on certain pages. Thus, making your experience more enjoyable and quicker.
Cookies can be disabled at anytime. Instructions for various browsers can be found via the following website: http://support.microsoft.com
How we protect your information:
We implement various security measures to protect the security of your Personal Information, both online and off line. Your Personal Information will be stored at facilities located across the world and not necessarily within the EEA. If you have any questions about security at our Website, you can send us an email via our Contact Us form. We only store credit card details in order for the payment process to be completed if they are done via mail order or the telephone. Once payment is completed these details are destroyed. All transactions are done through PaymentSense in a secure environment.
Updating your details:
We will take all reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If any of the information that you provided on registration changes, you should update your records by visiting the "my account" page or by contacting us by email via our Contact Us form.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of these other websites. We encourage you to read the privacy policies of other websites you may visit.
Sale of business:
If this business is sold or integrated with another business user information, including Personal Information, is normally one of the transferred business assets, and by submitting your Personal Information on the Website you agree that your Personal Information may be transferred to such parties in these circumstances.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.